Health care liaison

Ava is also your virtual health care liaison.

Hospital discharges are one of the two biggest streams into a home-care office. Ava now coordinates that handoff — families coming home, and professionals sending referrals — without pretending to be a clinician.

Two doors

I need care. And I’m sending someone home.

Families leaving a facility do not want a portal. Discharge planners do not want a chatbot. Ava asks the liaison questions, scores the case, and puts a checklist in front of a coordinator before the patient is at the door.

Family coming home

Talk with Ava. She collects discharge timing, the home city, and the first days of support. Then she books a consult.

Discharge planner

A two-minute referral form. Patient first name, family contact, facility, date. The case appears on the liaison desk immediately.

Honest limits

Ava is not a clinician. Medical questions go back to the hospital team. Emergencies go to 911. Partner updates are stored on the case until you send them yourself.

Ava

Virtual health care liaison · Home care

You are communicating with an AI assistant, not a clinician. This conversation may be stored and shared with the agency to respond to your inquiry. Emergencies: call 911. Do not share unnecessary medical details.

Services include Companionship, Personal care, Bathing, Dressing, Grooming, Toileting

Golden Heart demo — no account required. Try “Someone is coming home from the hospital.”

Ava will

  • Talk with families leaving a hospital, rehab, or skilled nursing facility
  • Take referrals from discharge planners, social workers, and case managers
  • Collect facility, discharge timing, family contact, and the support needed at home
  • Open a scored discharge case on the Agency Desk with a non-medical checklist
  • Book a consultation so a human coordinator can plan the first shift
  • Queue a status note for the referring professional — no fake hospital email

Ava will not

  • Diagnose, treat, or give medical or discharge-medical advice
  • Act as a nurse, hospital employee, or skilled-nursing service
  • Access hospital records or an EHR
  • Invent insurance eligibility or promise a caregiver is available
  • Replace the hospital’s case manager or your office staff
  • Claim HIPAA because the page uses HTTPS