Features
Ava on the website, a scored lead on the desk, a discharge case when someone is coming home from the hospital, a consult on the calendar, a transcript on the file, an export into the AMS you already run. Phone answering is not in this version.
What families get
Ava answers families on your site after hours, weekends, and holidays. She is a website intake coordinator — not a phone receptionist yet.
Ava coordinates hospital, rehab, and SNF discharges: family coming-home conversations and professional referrals, with a non-medical checklist on the desk.
Approved FAQs, services you do and do not offer, cities, hours, payment types, and what she must never say.
Name, contact, city, recipient, needs, hours, and start date — structured, not a free-form voicemail.
You pick licensed states. Coverage is statewide or listed cities/ZIPs. Ava checks city, state, and ZIP — including inferring the state from a ZIP — and never invents that you serve somewhere else.
Ava is awake 24/7. Booking only offers times your office is actually open, plus buffers you set.
Companionship through live-in care — plus a list of what you do not offer, so Ava does not over-promise.
Agency name, greeting, and public family page. The See Your Agency preview shows how that looks before you go live.
If someone is in immediate danger, Ava sends them to 911. She is not an emergency medical service.
What coordinators get
A two-minute form for social workers and case managers. No hospital login. The case lands on the liaison desk with family contact and discharge timing.
Hot, Warm, Cold, or not a fit. Scoring uses urgency, hours, and service area — never protected characteristics.
Open office-hour slots in chat. Booked times land on your FrontLineLove calendar. Download an .ics for Google or Outlook.
Every family thread is stored on the lead. Coordinators read the summary first, then the transcript.
Families who want a person are flagged on the desk for morning follow-up.
Hot leads hit the dashboard immediately. Email and SMS stay queued until a carrier is connected. Slack/Teams is not live yet.
What owners get
Native consultations, reschedule, cancel, blocked times. Google Calendar and Outlook two-way sync are coming; .ics export is live.
Native CRM plus HMAC-signed webhook and CSV toward WellSky Personal Care, AxisCare, AlayaCare, and the rest. No fake AMS login.
Owner, admin, and staff. Permissions are real — a staff seat cannot change billing.
Each company is its own tenant. Leads, transcripts, and knowledge never cross agencies.
Growth covers three. Multi-location is contracted. Version one books against the agency calendar you configure.
Inquiries, after-hours share, consult rate, win rate, score mix, lead source, and estimated value from the rates you entered.
Notifications
Dashboard · now
New high-priority inquiry
Mrs. D., Henderson, dementia respite, care needed within 48 hours.
Score: Hot · Stage: New · Transcript attached. Sample card from the Golden Heart demonstration — not a client quote.
DashboardLive
Hot cards appear on the desk and in the notification bell immediately.
EmailQueued
Turns on when a transactional email provider is connected. Until then the alert still lives on the desk.
SMSNot live
Ava does not text families. Coordinators can still tap Text on the lead.
Slack / TeamsComing soon
Chat-app delivery is on the roadmap. We will not paint a connected button until it ships.
Calendar
Consultation booking
Ava only offers office-hour slots. When a family picks one, it lands here — not in a mystery spreadsheet. Download an .ics for Google Calendar or Outlook today. Two-way sync is labeled coming soon on purpose.
FrontLineLove calendar
NativeOffice hours, booking in chat, reschedule, cancel, blocked times.
Google Calendar
Coming soonDownload an .ics today and open it in Google Calendar. Two-way sync is not live.
Outlook / Microsoft 365
Coming soonSame .ics download. We will not fake a Microsoft login.
Family chat · booking
I can book a 30-minute phone consultation during office hours. Tuesday 10:00 a.m. or Wednesday 2:00 p.m. Pacific — which works?
Tuesday 10:00 a.m.
You’re booked. A coordinator will use the number you shared. Add it to Google Calendar or Outlook from the confirmation on the desk.
Sample conversation. Ava does not answer the telephone in this version.