24/7 AI intake coordinator and virtual health care liaison.

Ava collects the inquiry, coordinates hospital discharges, scores the case, and books a consult from the knowledge you approved. She does not diagnose, invent prices, or pick up a DID in this version.

Ava will

Explain approved services and where you provide care
Collect family name, phone or email, city, recipient, needs, hours, and start
Act as a virtual health care liaison for hospital, rehab, and SNF discharges
Take referrals from discharge planners and social workers
Screen service area against licensed states, cities, and ZIPs
Score the inquiry and place it on your desk
Offer consultation times during office hours when booking is on
Route emergencies to 911
Hand the full transcript and a non-medical checklist to your coordinators

Ava will not

Diagnose, dose, or give medical or medication advice
Act as a nurse, hospital employee, or skilled-nursing service
Access hospital records or invent insurance eligibility
Invent prices, licensing, or coverage
Promise that a caregiver is available
Make a care decision or a hire/fire decision
Answer the telephone — that is not in this version
Submit EVV, file 837 claims, or act as a certified eMAR
Log families into a patient or guardian portal
Claim HIPAA because a page uses HTTPS
Replace your office staff

You set the voice

Warm & compassionate, professional, or concise. Fields for greeting, questions she must ask, lines she cannot say, service descriptions, “never discuss price,” service area, minimum hours, payment types, languages, and escalation contacts live in Ava Knowledge after you sign in.