Home care intake that works in New Mexico.

FrontLineLove is available to agencies licensed in New Mexico. You keep the Homemaker / personal care provider credential with New Mexico Department of Health. We run the 24/7 website intake, the desk, and the visit record. We do not submit EVV to AuthentiCare, and we do not enroll you in Centennial Care.

Medicaid families mention

Centennial Care

Typical EVV aggregator

AuthentiCare

Office timezone

Mountain

Typical license

Homemaker / personal care provider

How it works here

Same product. New Mexico rules on the desk.

1. License the state
Check New Mexico in Settings. Add other states if you actually serve them. Ava will not claim coverage she was not given.
2. Screen families honestly
Statewide, or only the cities and ZIPs you list — Albuquerque, Las Cruces, Santa Fe are the metros most agencies start with. ZIP codes resolve to NM automatically.
3. Name the local programs
Centennial Care is the Medicaid managed-care brand. Ava may hear it; she must not invent plan enrollment. Centennial Care / Mi Via is what coordinators hear on the phone. Eligibility stays with your office.

What FrontLineLove does in New Mexico

Answers families 24/7 on your website in Mountain office hours for booking.
Screens city, state, and ZIP against your licensed list.
Records that a family mentioned Centennial Care or Centennial Care / Mi Via — never invents eligibility.
Keeps visit documentation on the desk. AuthentiCare submission is not live.
Gives coordinators a scored lead, transcript, and consult on the calendar.

What you still do

Hold the Homemaker / personal care provider with New Mexico Department of Health.
Enroll in Centennial Care if you take that payer.
Submit EVV to AuthentiCare (or your actual aggregator) when the state requires it.
Assess, staff, and start care. Ava does not dispatch a caregiver.
Decide whether coverage is statewide or listed cities only.

Same region

Also in the Southwest

Arizona Oklahoma Texas

License and Medicaid names are typical for non-medical home care in New Mexico. They are not legal advice and not a claim that FrontLineLove is a state-approved vendor.