FrontLineLove AI
Sign in
Care environments50 statesFeaturesLiaisonLive intakeTrainingPricingSecurityAbout

Southwest · TX

Home care intake that works in Texas.

FrontLineLove is available to agencies licensed in Texas. You keep the Home and Community Support Services Agency (HCSSA) credential with Texas Health and Human Services Commission. We run the 24/7 website intake, the desk, and the visit record. We do not submit EVV to HHAeXchange, and we do not enroll you in Texas Medicaid (TMHP).

Medicaid families mention

Texas Medicaid (TMHP)

Typical EVV aggregator

HHAeXchange

Office timezone

Central

Typical license

Home and Community Support Services Agency (HCSSA)

How it works here

Same product. Texas rules on the desk.

  • 1. License the state

    Check Texas in Settings. Add other states if you actually serve them. Ava will not claim coverage she was not given.

  • 2. Screen families honestly

    Statewide, or only the cities and ZIPs you list — Houston, Dallas, Austin are the metros most agencies start with. ZIP codes resolve to TX automatically.

  • 3. Name the local programs

    HCSSA is the Texas license most private-duty agencies hold. HHAeXchange is the typical Medicaid EVV aggregator — FrontLineLove does not submit EVV. STAR+PLUS / PHC / CLASS / MDCP is what coordinators hear on the phone. Eligibility stays with your office.

What FrontLineLove does in Texas

  • Answers families 24/7 on your website in Central office hours for booking.
  • Screens city, state, and ZIP against your licensed list.
  • Records that a family mentioned Texas Medicaid (TMHP) or STAR+PLUS / PHC / CLASS / MDCP — never invents eligibility.
  • Keeps visit documentation on the desk. HHAeXchange submission is not live.
  • Gives coordinators a scored lead, transcript, and consult on the calendar.

What you still do

  • Hold the Home and Community Support Services Agency (HCSSA) with Texas Health and Human Services Commission.
  • Enroll in Texas Medicaid (TMHP) if you take that payer.
  • Submit EVV to HHAeXchange (or your actual aggregator) when the state requires it.
  • Assess, staff, and start care. Ava does not dispatch a caregiver.
  • Decide whether coverage is statewide or listed cities only.

Same region

Also in the Southwest

ArizonaNew MexicoOklahoma

License and Medicaid names are typical for non-medical home care in Texas. They are not legal advice and not a claim that FrontLineLove is a state-approved vendor.