Home care intake that works in Massachusetts.

FrontLineLove is available to agencies licensed in Massachusetts. You keep the Homemaker / PCA program provider credential with Massachusetts Department of Public Health. We run the 24/7 website intake, the desk, and the visit record. We do not submit EVV to Sandata, and we do not enroll you in MassHealth.

Medicaid families mention

MassHealth

Typical EVV aggregator

Sandata

Office timezone

Eastern

Typical license

Homemaker / PCA program provider

How it works here

Same product. Massachusetts rules on the desk.

1. License the state
Check Massachusetts in Settings. Add other states if you actually serve them. Ava will not claim coverage she was not given.
2. Screen families honestly
Statewide, or only the cities and ZIPs you list — Boston, Worcester, Springfield are the metros most agencies start with. ZIP codes resolve to MA automatically.
3. Name the local programs
MassHealth PCA is a specific program. Ava may name it as a payment type families mention — she must not claim enrollment. MassHealth PCA / Frail Elder waiver is what coordinators hear on the phone. Eligibility stays with your office.

What FrontLineLove does in Massachusetts

Answers families 24/7 on your website in Eastern office hours for booking.
Screens city, state, and ZIP against your licensed list.
Records that a family mentioned MassHealth or MassHealth PCA / Frail Elder waiver — never invents eligibility.
Keeps visit documentation on the desk. Sandata submission is not live.
Gives coordinators a scored lead, transcript, and consult on the calendar.

What you still do

Hold the Homemaker / PCA program provider with Massachusetts Department of Public Health.
Enroll in MassHealth if you take that payer.
Submit EVV to Sandata (or your actual aggregator) when the state requires it.
Assess, staff, and start care. Ava does not dispatch a caregiver.
Decide whether coverage is statewide or listed cities only.

Same region

Also in the Northeast

Connecticut Delaware District of Columbia Maine Maryland New Hampshire

License and Medicaid names are typical for non-medical home care in Massachusetts. They are not legal advice and not a claim that FrontLineLove is a state-approved vendor.