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Southeast · WV

Home care intake that works in West Virginia.

FrontLineLove is available to agencies licensed in West Virginia. You keep the Personal care / aged and disabled waiver provider credential with West Virginia DHHR. We run the 24/7 website intake, the desk, and the visit record. We do not submit EVV to AuthentiCare, and we do not enroll you in WV Medicaid.

Medicaid families mention

WV Medicaid

Typical EVV aggregator

AuthentiCare

Office timezone

Eastern

Typical license

Personal care / aged and disabled waiver provider

How it works here

Same product. West Virginia rules on the desk.

  • 1. License the state

    Check West Virginia in Settings. Add other states if you actually serve them. Ava will not claim coverage she was not given.

  • 2. Screen families honestly

    Statewide, or only the cities and ZIPs you list — Charleston, Huntington, Morgantown are the metros most agencies start with. ZIP codes resolve to WV automatically.

  • 3. Name the local programs

    Waiver personal care is a large part of the market. Collect payment type; never invent ADW enrollment in chat. WV ADW / IDD / TBI waivers is what coordinators hear on the phone. Eligibility stays with your office.

What FrontLineLove does in West Virginia

  • Answers families 24/7 on your website in Eastern office hours for booking.
  • Screens city, state, and ZIP against your licensed list.
  • Records that a family mentioned WV Medicaid or WV ADW / IDD / TBI waivers — never invents eligibility.
  • Keeps visit documentation on the desk. AuthentiCare submission is not live.
  • Gives coordinators a scored lead, transcript, and consult on the calendar.

What you still do

  • Hold the Personal care / aged and disabled waiver provider with West Virginia DHHR.
  • Enroll in WV Medicaid if you take that payer.
  • Submit EVV to AuthentiCare (or your actual aggregator) when the state requires it.
  • Assess, staff, and start care. Ava does not dispatch a caregiver.
  • Decide whether coverage is statewide or listed cities only.

Same region

Also in the Southeast

AlabamaArkansasFloridaGeorgiaKentuckyLouisiana

License and Medicaid names are typical for non-medical home care in West Virginia. They are not legal advice and not a claim that FrontLineLove is a state-approved vendor.