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Northeast · NY

Home care intake that works in New York.

FrontLineLove is available to agencies licensed in New York. You keep the Licensed Home Care Services Agency (LHCSA) credential with New York State Department of Health. We run the 24/7 website intake, the desk, and the visit record. We do not submit EVV to Sandata, and we do not enroll you in NY Medicaid.

Medicaid families mention

NY Medicaid

Typical EVV aggregator

Sandata

Office timezone

Eastern

Typical license

Licensed Home Care Services Agency (LHCSA)

How it works here

Same product. New York rules on the desk.

  • 1. License the state

    Check New York in Settings. Add other states if you actually serve them. Ava will not claim coverage she was not given.

  • 2. Screen families honestly

    Statewide, or only the cities and ZIPs you list — New York City, Buffalo, Rochester are the metros most agencies start with. ZIP codes resolve to NY automatically.

  • 3. Name the local programs

    LHCSA is not CDPAP. If this agency is not a CDPAP fiscal intermediary, Ava must not say it is. NY Medicaid MLTC / CDPAP (separate model) is what coordinators hear on the phone. Eligibility stays with your office.

What FrontLineLove does in New York

  • Answers families 24/7 on your website in Eastern office hours for booking.
  • Screens city, state, and ZIP against your licensed list.
  • Records that a family mentioned NY Medicaid or NY Medicaid MLTC / CDPAP (separate model) — never invents eligibility.
  • Keeps visit documentation on the desk. Sandata submission is not live.
  • Gives coordinators a scored lead, transcript, and consult on the calendar.

What you still do

  • Hold the Licensed Home Care Services Agency (LHCSA) with New York State Department of Health.
  • Enroll in NY Medicaid if you take that payer.
  • Submit EVV to Sandata (or your actual aggregator) when the state requires it.
  • Assess, staff, and start care. Ava does not dispatch a caregiver.
  • Decide whether coverage is statewide or listed cities only.

Same region

Also in the Northeast

ConnecticutDelawareDistrict of ColumbiaMaineMarylandMassachusetts

License and Medicaid names are typical for non-medical home care in New York. They are not legal advice and not a claim that FrontLineLove is a state-approved vendor.