Home care intake that works in Pennsylvania.

FrontLineLove is available to agencies licensed in Pennsylvania. You keep the Home care agency / home care registry credential with Pennsylvania Department of Health / DHS. We run the 24/7 website intake, the desk, and the visit record. We do not submit EVV to HHAeXchange, and we do not enroll you in PA Medicaid.

Medicaid families mention

PA Medicaid

Typical EVV aggregator

HHAeXchange

Office timezone

Eastern

Typical license

Home care agency / home care registry

How it works here

Same product. Pennsylvania rules on the desk.

1. License the state
Check Pennsylvania in Settings. Add other states if you actually serve them. Ava will not claim coverage she was not given.
2. Screen families honestly
Statewide, or only the cities and ZIPs you list — Philadelphia, Pittsburgh, Allentown are the metros most agencies start with. ZIP codes resolve to PA automatically.
3. Name the local programs
Agency vs registry is a real distinction. Community HealthChoices is Medicaid managed long-term services — eligibility is not Ava’s to decide. PA Community HealthChoices / Aging waiver is what coordinators hear on the phone. Eligibility stays with your office.

What FrontLineLove does in Pennsylvania

Answers families 24/7 on your website in Eastern office hours for booking.
Screens city, state, and ZIP against your licensed list.
Records that a family mentioned PA Medicaid or PA Community HealthChoices / Aging waiver — never invents eligibility.
Keeps visit documentation on the desk. HHAeXchange submission is not live.
Gives coordinators a scored lead, transcript, and consult on the calendar.

What you still do

Hold the Home care agency / home care registry with Pennsylvania Department of Health / DHS.
Enroll in PA Medicaid if you take that payer.
Submit EVV to HHAeXchange (or your actual aggregator) when the state requires it.
Assess, staff, and start care. Ava does not dispatch a caregiver.
Decide whether coverage is statewide or listed cities only.

Same region

Also in the Northeast

Connecticut Delaware District of Columbia Maine Maryland Massachusetts

License and Medicaid names are typical for non-medical home care in Pennsylvania. They are not legal advice and not a claim that FrontLineLove is a state-approved vendor.